Shipping Policy

At REEM Retail, we aim to deliver your order quickly and smoothly across Pakistan.

1. Delivery Coverage

We currently deliver nationwide across Pakistan.

2. Processing Time

• Orders are usually processed within 1–2 working days after confirmation.
• Orders placed on Sundays or public holidays may be processed on the next working day.

3. Estimated Delivery Time

• Lahore: 1–2 working days
• Major Cities: 2–4 working days
• Other Areas: 3–7 working days

Delivery times may vary depending on courier service and location.

4. Shipping Charges

• Shipping charges (if applicable) will be shown at checkout before order confirmation.
  

5. Order Tracking

Once your order is dispatched, tracking details may be shared via SMS, WhatsApp, or email where available.

6. Delivery Attempts

• Please ensure your mobile number and address are correct.
• If the courier is unable to contact you or deliver after multiple attempts, the parcel may be returned.

7. Delays

Unexpected delays due to weather, strikes, public holidays, or courier operational issues may occur. We appreciate your patience.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 15 days of delivery with your order details and photos.