Refund and Returns Policy

All products purchased from REEM Retail can be exchanged or returned within 15 days after the delivery. The items must be unworn/ unused in order to be eligible for returns or exchanges.

You must notify us within 15 days of delivery by contacting us on Whatsapp:

• Phone: +92 309 6495443

We offer free refund and exchange services on your first request. However, for any second exchange request on the same order, a delivery fee of Rs. 500 will apply.

Defective or Damaged Items

In case of a defective, faulty, or damaged item, please notify us within 15 days of delivery by contacting us on Whatsapp. Please take photos of the damage, as we might require it later on.

Refunds

• Delivery charges are non-refundable.

• Refund requests will be processed within 7 working days after we receive the returned product.

Need Help?

For any questions regarding exchanges or returns, please contact us:

• Phone: +92 309 6495443

Returns & Exchanges May Not Be Accepted In The Following Cases

There are certain scenarios where we may not be able to support returns or exchanges, including but not limited to:

• The exchange request is made outside the specified time frame.

• The product is damaged due to use.

• The product has been tampered with.